Sitel Review | Legit Online Call Center Agent Job Opportunity or Scam?

Sitel | Legit Online Call Center Agent Job Opportunity or Scam?

Sitel website logo


In the current digital age that we live in, more and more people are looking for online opportunities to make money from home. The goal is not only to supplement their main income, but to also find a sustainable and consistent source of income. The appeal of working from home beats the inconvenience of having to report to a workstation from 8 a.m. to 5 p.m. The flexibility offered by online working opportunities cannot be emphasized enough. All you need is a laptop and a stable internet connection and you’re good to go!

There are numerous websites that allow you to make money working from anywhere. Imagine working at a cabin in the woods or on a sandy beach! Sitel is one such website that promises an opportunity to work remotely as a customer service provider. It is essentially an outsourcing provider firm that hires call center agents. 

In this Sitel review, we will investigate whether Sitel is a legit opportunity, or just one of the many online scams that want to steal your personal and financial information. At LegitWorkOnlineForReal, we are committed to helping our readers find legit work online opportunities. After spending years reviewing money-making sites, we have enough experience to help establish whether a website is as legitimate as it claims to be.

Read on to learn more about Sitel Group. Can you really make money with Well, we will find out in a moment.

This review is divided into the following sections:

  • When was it started?
  • What is Sitel all about?
  • What does it cost to join?
  • What equipment will you need?
  • How does Sitel work and how do they pay?
  • What we liked about the platform
  • Good vs. bad qualities 
  • What are internet users saying about

When Was It Started?

This business process outsourcing company was founded in 1985 by Laurent Uberti, who is also the current CEO of the company. The privately owned company is headquartered in Miami, Florida and has well over 160,000 employees. 

Sitel Group was launched in 2016 after the U.S.-based Sitel was acquired by Groupe Aticall, a French startup established in 1994. Today, Sitel Group blends Sitel’s 30+ years of experience, unparalleled client diversity and global footprint with Groupe Acticall’s innovation, entrepreneurial mindset, and vision. 

What is Sitel Group All About?

Sitel Group Offers a flexible online work opportunity that allows you to make money while saving money and time associated with daily work commutes. Since the company is a global leader in customer experience managementyou’ll also gain great experience working with them. 

As a Sitel Group work-from-home virtual associate, you’ll also get a chance to work with some of the world’s leading brands to support clients with billing inquiries, service orders, product questions, troubleshooting, installation scheduling and more. This is done via email, phone, social media, and chat. 

Calls will get routed to your home office. You will also receive world-class paid training to get you started. The platform employs a Bring Your Own Computer work model. 

What Does It Cost to Join Sitel?

Joining the website is free of charge, which essentially means that you will not have to pay any registration fee. To get started with this money-making website, you will need to fill out the application form on their website. If your application is accepted, they will contact you to schedule an interview. 

Once accepted into the team, you will be required to fill out and submit some paperwork and attend their orientation training sessions. Additionally, you will have to complete a computer readiness class that aims at walking you through the work equipment setup process. 

To further prepare you for the task ahead, you must complete a 3–6-week paid training course before being assigned a project. 

What Equipment Will You Need?

To work for this company, it is required that you have your own laptop or desktop, with at least a Windows 7 operating system or above. You will also need a strong internet connection and some sort of antivirus protection software. Other peripheral accessories such as your headset, keyboard, and mouse are also necessary. 

For an enhanced work experience, a separate 19” screen display with a minimum resolution of 1280 x 1024 is also necessary. The recommended headset for Sitel Group call center agents is the approved Plantronics Blackwire Corded USB headset. 

Once you have been assigned a project or assignment, the company will share the requisite software that you must download and install into your computer. 

If this sounds like too much for you, you can always check out alternative legit work online business opportunities that do not demand as much. 

How Does Sitel Work and How Do They Pay?

Sitel works with well-known brands and companies across a wide range of industries. As a call agent working for this platform, you’ll have to answer calls from customers regarding all sorts of inquiries from installation scheduling, to billing, to troubleshooting, order placements, and more. 

All employees are assigned specific shifts and you will commence your shift by logging into your Sitel account. One of the major benefits of working for this company is that prior experience is not a requirement. 

Although the company does not disclose how much money you stand to make with them, previous employees have reported that the starters’ pay stands at $9/hr. The job comes with employee benefits such as dental, vision, and medical insurance. You will also enjoy paid vacations, salary raises, and 401K plans. 

You can also earn a $200 referral bonus if you and your referral work for 90 days. You’ll receive your payment bi-weekly by either a total pay card or direct deposit. 

What We Liked About Sitel 

  1. You are treated as an employee

With most online work at-home job opportunities, you act in the capacity of an independent contractor. However, that is not the case with Sitel because you are hired as an employee and thus won’t have to stress about handling your taxes and such. In addition, you will enjoy all employee benefits when working with this customer experience management company. 

  1. Paid Training 

Before commencing your Sitel employee journey, you’ll receive paid training. This means that the company will pay you to simply attend their training sessions. 

Good vs. Bad Qualities 

Discussed below are the advantages and disadvantages that come with joining the website:


  • No registration fees
  • It is a well-established brand 
  • World-class training 
  • Offers corporate work experience 
  • Full employee benefits 


  • You must invest in your work equipment 

What Are Internet Users Saying About

Before checking Sitel’s website reviews, there is one thing that you must know. The original Sitel brand ceased to exist when it was acquired by Groupe Aticall and rebranded to Sitel Group in 2016. Ever since, online scammers have tried to take advantage of this mix up by targeting unsuspecting job seekers and posing as agents of the original Sitel brand.

With that being said, a majority of the critical or negative online reviews on Sitel are those posted by those who got scammed in this manner. In fact, Sitel Group has gone over and above to warn you about the ongoing scams. Check out this scam warning from Other than that, Sitel Group is a legit and well-established company. 

Below are some of the most genuine reviews on Sitel Group:


Sitel website logo

Erick Pickering 

Sitel website logo

Our Conclusion For Sitel:

Sitel is a legit company that allows folks the opportunity to work with some of the more well-known brands in the world, as a call center agent. It is free to join the company as an employee, but you will need to invest in your own computer and other necessary equipment. In other words with this particular company, it takes money to make money. But if you consider yourself a courteous being, you might love working at Sitel Group. 

According to employee reviews, the starter pay at is $9/hr. However, if fixing people’s problems isn’t your stronghold, you might want to consider other alternative legit work online job opportunities. 

That marks the end of our Sitel review. We hope that it has been helpful. At this point, we welcome you to share your experience and comments with us in the comments section below. Thank you for reading and we’ll see you on our next review.

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